Executive Development Programme in Service Operations: High-Performance Strategies
-- viewing nowThe Executive Development Programme in Service Operations: High-Performance Strategies certificate course is a comprehensive program designed to enhance your understanding of service operations and its crucial role in organizational success. This course is essential in today's industry, where service operations are increasingly becoming a strategic differentiator.
6,688+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Service Strategy: Understanding the critical role of service operations in an organization's overall strategy, and the importance of aligning service operations with business goals.
• Service Design: Developing service offerings that meet customer needs and align with business objectives, including best practices for service blueprinting and journey mapping.
• Service Transition: Managing the transition of new or modified services into the live environment, ensuring minimal disruption and maximum effectiveness.
• Service Operation: Optimizing day-to-day service delivery, including incident management, problem management, and change management.
• Service Continuity Management: Ensuring the continuity of critical services in the face of disruptions, including disaster recovery and business continuity planning.
• Service Reporting and Metrics: Developing and implementing effective service reporting and metrics, including key performance indicators (KPIs) and service level agreements (SLAs).
• Service Improvement: Continually improving service operations through root cause analysis, process improvement initiatives, and customer feedback mechanisms.
• Service Leadership and Management: Developing the leadership and management skills required to effectively lead and manage service operations teams, including coaching, mentoring, and performance management.
• Service Innovation: Encouraging and enabling innovation in service operations, including the adoption of new technologies and service delivery models.
Note: The above units are not ranked or prioritized in any specific order.
Career Path
Generating career path...
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate