Global Certificate in Service Industry Root Cause Investigation Approaches

• Root Cause Analysis in the Service Industry
• Understanding Service Industry Processes
• Identifying and Documenting Service Failures
• Tools and Techniques for Root Cause Investigation
• The Fishbone Diagram: A Root Cause Analysis Tool
• Human Factors in Root Cause Investigation
• Data Collection and Analysis in Root Cause Analysis
• Implementing Corrective Actions in the Service Industry
• Monitoring and Evaluating Root Cause Analysis Results
• Continuous Improvement in Root Cause Analysis