Global Certificate in Customer Engagement Technology Solutions

-- viewing now

The Global Certificate in Customer Engagement Technology Solutions is a comprehensive course designed to meet the growing industry demand for experts who can leverage technology to drive customer engagement. This certificate equips learners with essential skills required to plan, implement, and manage customer engagement strategies using cutting-edge technology solutions.

5.0
Based on 7,398 reviews

2,645+

Students enrolled

GBP £ 149

GBP £ 215

Save 44% with our special offer

Start Now

About this course

The course is important in today's digital age where businesses strive to create personalized, omnichannel customer experiences. By earning this certification, learners demonstrate their ability to utilize technology to drive customer engagement, thereby enhancing their career advancement opportunities in this competitive field.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

Customer Engagement Technologies: Understanding the latest customer engagement technologies and their impact on business operations.
Data Analytics for Customer Engagement: Leveraging data analytics to drive customer engagement and improve business outcomes.
Customer Relationship Management (CRM) Systems: Implementing and managing CRM systems to streamline customer interactions and improve customer satisfaction.
Multi-Channel Customer Engagement: Designing and implementing multi-channel customer engagement strategies to reach customers on their preferred platforms.
Social Media and Customer Engagement: Utilizing social media for customer engagement, including social listening, community management, and social selling.
Mobile Customer Engagement: Developing mobile-first customer engagement strategies, including mobile apps, mobile web, and SMS.
Personalization in Customer Engagement: Tailoring customer experiences through personalization, including segmentation, targeting, and dynamic content.
Customer Engagement Metrics and KPIs: Measuring the success of customer engagement initiatives using key performance indicators (KPIs) and metrics.
Ethics in Customer Engagement Technology: Understanding the ethical considerations of customer engagement technology, including data privacy and security.

Career Path

This section showcases a 3D pie chart with relevant statistics for the Global Certificate in Customer Engagement Technology Solutions, highlighting job market trends in the UK. The chart illustrates the percentage distribution of popular roles in this field, such as Salesforce Marketing Cloud Consultant, Microsoft Dynamics 365 CE Developer, Genesys Cloud Contact Center Architect, Oracle Service Cloud Consultant, Zendesk Solution Engineer, and Pega Customer Service Developer. The Google Charts library generates the responsive chart, which adapts to various screen sizes with a transparent background. The data is defined using the google.visualization.arrayToDataTable method, and the is3D option is set to true to create a visually engaging representation of current industry trends.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £149
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £99
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
GLOBAL CERTIFICATE IN CUSTOMER ENGAGEMENT TECHNOLOGY SOLUTIONS
is awarded to
Learner Name
who has completed a programme at
UK School of Management (UKSM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment