Professional Certificate in Customer Relationship Management: Building Rapport

-- viewing now

The Professional Certificate in Customer Relationship Management: Building Rapport is a comprehensive course that emphasizes the importance of strong customer relationships in driving business success. This program is designed to meet the growing industry demand for professionals who can effectively manage customer interactions and foster loyalty.

4.5
Based on 3,109 reviews

7,825+

Students enrolled

GBP £ 149

GBP £ 215

Save 44% with our special offer

Start Now

About this course

Throughout the course, learners will develop essential skills in communication, active listening, and problem-solving, all of which are critical for building rapport and maintaining positive customer relationships. By the end of the program, learners will have gained the knowledge and practical skills necessary to excel in customer-facing roles and advance their careers in a variety of industries. In today's highly competitive business landscape, a strong focus on customer relationship management is essential for long-term success. This certificate course provides learners with the tools and techniques they need to build and maintain lasting relationships with customers, giving them a competitive edge in their careers and contributing to the overall success of their organizations.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details


• Understanding Customer Relationship Management
• Building Rapport with Customers
• Effective Communication Skills in Customer Service
• Active Listening and Empathy in Customer Interactions
• Handling Customer Complaints and Difficult Situations
• Personalizing Customer Experience
• Leveraging CRM Technology for Building Rapport
• Measuring and Analyzing Customer Satisfaction
• Developing a Customer-Centric Mindset
• Best Practices in CRM and Building Rapport

Career Path

The **Professional Certificate in Customer Relationship Management: Building Rapport** is an excellent choice for those interested in a career in customer relationship management. This certificate program focuses on building rapport, which is key to success in this field. The following 3D pie chart demonstrates the job market trends for this certificate in the UK, revealing the percentage of each role in the industry. In the UK, the demand for professionals with a **Professional Certificate in Customer Relationship Management: Building Rapport** is high, with Sales Representatives being the most sought-after, making up 55% of the market. Customer Service Representatives follow closely behind, accounting for 25% of the demand. Sales Managers and Marketing Coordinators make up the remaining 15% and 5%, respectively. With an ever-evolving job market, this certificate program will provide you with the skills necessary to succeed in various roles within the customer relationship management industry. The ability to build rapport with customers is essential for professionals in this field, making this certificate a valuable asset for those looking to grow their career.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £149
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £99
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN CUSTOMER RELATIONSHIP MANAGEMENT: BUILDING RAPPORT
is awarded to
Learner Name
who has completed a programme at
UK School of Management (UKSM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment