Executive Development Programme in Social Media Customer Feedback for Travel
-- ViewingNowThe Executive Development Programme in Social Media Customer Feedback for Travel is a certificate course designed to empower travel industry professionals with the skills to leverage social media for customer feedback. This programme emphasizes the growing importance of social media as a platform for customer engagement and feedback in the travel sector.
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โข Social Media Customer Feedback Fundamentals – Understanding the basics of social media customer feedback and its importance in the travel industry.
โข Social Media Listening – Identifying and monitoring social media platforms to gather customer feedback.
โข Data Analysis for Social Media Feedback – Analyzing customer feedback data to extract valuable insights.
โข Travel Industry Case Studies – Examining real-world examples of successful social media customer feedback strategies in the travel industry.
โข Social Media Feedback Tools – Exploring various tools for managing and analyzing social media customer feedback.
โข Customer Engagement – Engaging with customers on social media to build relationships and improve satisfaction.
โข Reputation Management – Managing and protecting brand reputation through social media customer feedback.
โข Continuous Improvement – Implementing a continuous improvement plan based on social media customer feedback.
โข Legal & Ethical Considerations – Understanding the legal and ethical considerations when using social media customer feedback for decision making.
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