Certificate in Hospitality Staff Training Solutions
-- ViewingNowThe Certificate in Hospitality Staff Training Solutions is a comprehensive course designed to meet the growing industry demand for skilled trainers. This program emphasizes the importance of effective training in the hospitality sector, where employee development significantly impacts customer service and business success.
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GBP £ 149
GBP £ 215
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โข Front Office Operations: Including greeting guests, check-in/check-out procedures, managing reservations, and handling guest requests.
โข Housekeeping and Maintenance: This unit covers room cleaning, maintenance requests, and managing inventory of linens and supplies.
โข Food and Beverage Service: Including food preparation, safety and sanitation, serving etiquette, and handling customer complaints.
โข Sales and Marketing: This unit covers sales techniques, marketing strategies, and customer relationship management.
โข Financial Management: Including budgeting, forecasting, and controlling costs.
โข Human Resources Management: This unit covers recruitment, hiring, training, and employee performance management.
โข Health and Safety Compliance: Including emergency procedures, hazard communication, and maintaining a safe work environment.
โข Customer Service: This unit covers communication skills, problem-solving, and managing customer expectations.
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