Certificate in Water Retail Customer Service
-- ViewingNowCertificate in Water Retail Customer Service: This course is crucial for individuals in the water retail sector, as it enhances their understanding of customer service principles and industry-specific practices. With increasing demand for exceptional customer service in the water retail industry, this course equips learners with essential skills to meet and exceed customer expectations, ensuring customer satisfaction and loyalty.
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โข Water Retail Customer Service Overview: Understanding the water retail market, roles and responsibilities of retailers, and the importance of good customer service.
โข Regulations and Compliance: Key regulations, codes of practice, and policies that impact water retail customer service, including the Water Industry Act 1991 and the Retail Exit Code.
โข Billing and Metering: Processes for accurate billing and metering, including meter reading, bill production, and handling billing queries.
โข Customer Account Management: Managing customer accounts, including setting up new accounts, processing changes, and handling customer account queries.
โข Customer Queries and Complaints Handling: Techniques for handling customer queries and complaints effectively, including listening skills, empathy, and problem-solving.
โข Stakeholder Management: Building relationships with key stakeholders, including wholesalers, regulators, and industry bodies.
โข Performance Measurement and Improvement: Monitoring and reporting on performance, identifying areas for improvement, and implementing corrective actions.
โข Health and Safety: Understanding relevant health and safety regulations and procedures, including risk assessments and emergency response planning.
โข Data Protection and Security: Protecting customer data, understanding data protection regulations, and ensuring the security of customer information.
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