Certificate in Customer Connection Psychology
-- ViewingNowThe Certificate in Customer Connection Psychology is a comprehensive course designed to equip learners with the essential skills needed to excel in customer-facing roles. This course focuses on the psychology behind customer behavior, enabling learners to understand and connect with customers on a deeper level.
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GBP £ 149
GBP £ 215
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โข Understanding Customer Connection
โข The Psychology of Customer Behavior
โข Building Customer Trust and Loyalty
โข Effective Communication in Customer Service
โข Empathy and Emotional Intelligence in Customer Interactions
โข Active Listening and Problem-Solving Skills
โข Handling Customer Complaints and Conflict Resolution
โข Personalizing Customer Experiences
โข Measuring Customer Satisfaction and Feedback
โข Continuous Improvement in Customer Connection Psychology
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