Executive Development Programme in Customer Engagement Psychology for Leaders
-- ViewingNowThe Executive Development Programme in Customer Engagement Psychology for Leaders is a certificate course designed to empower professionals with the essential skills needed to excel in customer-facing roles. This program focuses on the psychological aspects of customer engagement, providing leaders with a deep understanding of customer behavior and decision-making processes.
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โข Understanding Customer Engagement Psychology
โข Principles of Persuasion and Influence in Customer Interactions
โข Emotional Intelligence for Customer Engagement
โข The Power of Active Listening
โข Building Trust and Credibility with Customers
โข Customer Experience Management and Psychology
โข Neuro-Linguistic Programming (NLP) Techniques for Customer Engagement
โข Conflict Resolution and De-escalation Strategies in Customer Service
โข Measuring and Analyzing Customer Engagement Metrics
โข Developing a Customer-Centric Leadership Mindset
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