Global Certificate in Customer Service Psychology Insights
-- ViewingNowThe Global Certificate in Customer Service Psychology Insights is a comprehensive course that focuses on the psychological aspects of customer service. This certification equips learners with essential skills required to understand and cater to customer needs, leading to improved customer satisfaction and loyalty.
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โข Understanding Customer Service Psychology
โข The Psychology of Customer
โข Human Factors in Customer Service
โข Effective Communication in Customer Service
โข Emotional Intelligence in Customer Service
โข Managing Customer Expectations
โข Handling Customer Complaints and Conflicts
โข Building Customer Loyalty and Trust
โข Measuring Customer Satisfaction and Service Metrics
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