Executive Development Programme in CX Design Strategies Techniques
-- ViewingNowThe Executive Development Programme in CX Design Strategies & Techniques is a certificate course that emphasizes the importance of customer experience (CX) in today's business landscape. This program is designed to meet the growing industry demand for professionals who can create and implement effective CX strategies that drive customer loyalty and business growth.
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โข Customer Experience (CX) Design Fundamentals: Understanding the key principles of customer experience design, including customer journey mapping, empathy, and user-centered design.
โข Design Thinking for CX: Exploring the design thinking process and how it can be applied to CX strategy, including ideation, prototyping, and testing.
โข User Research and Data Analysis: Learning how to conduct user research, analyze data, and draw insights to inform CX design decisions.
โข CX Strategy and Metrics: Understanding how to develop a CX strategy, set measurable goals, and track progress using CX metrics such as NPS, CSAT, and CES.
โข Digital CX Design: Exploring best practices for designing digital customer experiences, including mobile design, website optimization, and usability testing.
โข Service Design: Learning how to design and optimize end-to-end customer experiences across multiple touchpoints and channels.
โข Voice of the Customer (VoC) Programs: Understanding how to collect and analyze customer feedback, and how to use it to improve the customer experience.
โข Employee Experience (EX) Design: Exploring the connection between employee experience and customer experience, and learning how to design employee experiences that support CX strategy.
โข Innovation in CX Design: Staying up-to-date on the latest trends and best practices in CX design, and learning how to drive innovation and continuous improvement in CX strategy.
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