Certificate in Inclusive Customer Experience Solutions
-- ViewingNowThe Certificate in Inclusive Customer Experience Solutions is a crucial course designed to meet the increasing industry demand for professionals who can create and implement inclusive customer experiences. This course equips learners with the essential skills needed to thrive in today's diverse and dynamic marketplace.
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Here are the essential units for a Certificate in Inclusive Customer Experience Solutions:
★ Understanding Inclusive Design: An Overview
★ Accessibility and Assistive Technologies
★ Designing for Diversity: Culturally Inclusive Customer Experience
★ Inclusive Language and Communication Strategies
★ Universal Design and Usability Testing
★ Digital Accessibility and Web Content Accessibility Guidelines (WCAG)
★ Creating Inclusive Customer Journeys
★ Accessible Social Media and Marketing Strategies
★ Inclusive Customer Feedback and Experience Measurement
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