Certificate in Emotional Understanding for Customer Service
-- ViewingNowThe Certificate in Emotional Understanding for Customer Service is a comprehensive course designed to enhance the emotional intelligence of customer service professionals. This program emphasizes the importance of emotional understanding in building strong customer relationships, resolving conflicts, and improving customer satisfaction.
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โข Understanding Emotions: An Introduction
โข The Science of Emotions
โข Emotional Intelligence in Customer Service
โข Recognizing and Responding to Customer Emotions
โข Empathy and Active Listening Skills
โข Managing Emotions in the Workplace
โข Emotionally Intelligent Communication
โข Conflict Resolution and De-escalation Techniques
โข Building Emotional Connections with Customers
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