Executive Development Programme in Operational Resilience: Crisis Management
-- ViewingNowThe Executive Development Programme in Operational Resilience: Crisis Management is a certificate course designed to empower professionals with the skills to manage and recover from disruptive events. This programme is critical in today's unpredictable business environment, where the ability to maintain operational resilience can mean the difference between success and failure.
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โข Understanding Operational Resilience: An overview of operational resilience, its importance, and the role of crisis management in building resilient organizations.
โข Identifying Critical Functions: Techniques for identifying and prioritizing critical functions and processes to ensure business continuity during a crisis.
โข Risk Assessment and Scenario Planning: Methodologies for assessing risks, threats, and vulnerabilities, and creating effective crisis scenarios for training and planning.
โข Incident Management and Response: Best practices for managing and responding to incidents, including communication strategies, resource allocation, and escalation procedures.
โข Crisis Leadership: Developing leadership skills to guide organizations through crises, including decision-making under pressure, emotional intelligence, and effective communication.
โข Resilience Planning and Improvement: Strategies for building and improving operational resilience, including continuous monitoring, testing, and learning from incidents and crises.
โข Cybersecurity and IT Disaster Recovery: Understanding the unique challenges of cyber threats and the importance of having robust IT disaster recovery plans in place.
โข Legal and Regulatory Compliance: An overview of legal and regulatory requirements related to crisis management and operational resilience, and best practices for ensuring compliance.
โข Stakeholder Engagement and Communication: Techniques for engaging and communicating with stakeholders during a crisis, including customers, employees, regulators, and the media.
โข Case Studies and Real-World Examples: Analysis of real-world crisis management scenarios, including successes and failures, to provide practical insights and learning opportunities.
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