Certificate in Customer Service Excellence for Dealerships
-- ViewingNowThe Certificate in Customer Service Excellence for Dealerships is a comprehensive course designed to enhance the skills of professionals in the automotive industry. This program emphasizes the importance of delivering exceptional customer service, a critical factor in dealership success.
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GBP £ 149
GBP £ 215
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โข Customer Service Fundamentals: Understanding the importance of customer service, communication skills, and setting customer service goals.
โข Customer Service and Sales: The relationship between customer service and sales, upselling and cross-selling techniques, and handling customer objections.
โข Handling Customer Complaints: Effective communication and problem-solving skills, dealing with difficult customers, and turning complaints into opportunities.
โข Telephone and Email Etiquette: Best practices for phone and email communication, including handling high-volume call periods and responding to emails promptly.
โข In-Person Customer Interactions: Creating a welcoming environment, non-verbal communication, and handling in-person customer complaints.
โข Using Customer Feedback: Collecting and analyzing customer feedback, responding to feedback, and implementing changes based on feedback.
โข Building Customer Relationships: Building customer loyalty, recognizing customer value, and creating a personalized customer experience.
โข Dealership Branding and Reputation Management: Maintaining a positive dealership image, managing online reviews, and promoting a customer-centric culture.
โข Legal and Ethical Considerations: Understanding legal requirements and ethical considerations in customer service, including data protection and confidentiality.
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