Executive Development Programme in Digital Marketing Customer Insights
-- ViewingNowThe Executive Development Programme in Digital Marketing Customer Insights is a certificate course designed to empower professionals with the latest digital marketing tools and techniques. This programme emphasizes the importance of customer insights in creating data-driven marketing strategies, a highly sought-after skill in today's technology-driven world.
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โข Customer Insights Foundation: Understanding the importance of customer insights, the role of data in decision making, and the basics of data analysis.
โข Customer Segmentation: Identifying and segmenting customers based on demographics, behavior, and other factors to improve targeting and personalization.
โข Customer Journey Mapping: Mapping the customer journey to identify pain points, opportunities for engagement, and touchpoints for communication.
โข Data Collection and Management: Collecting and managing customer data from various sources, ensuring data quality, and complying with data privacy regulations.
โข Data Visualization: Presenting data in a visual format to facilitate understanding and decision making, using tools such as Tableau or Power BI.
โข Customer Insights Applications: Applying customer insights to various areas of digital marketing, such as content creation, email marketing, and social media.
โข Metrics and Analytics: Measuring the success of digital marketing campaigns using metrics such as conversion rate, click-through rate, and bounce rate.
โข Data-Driven Decision Making: Making data-driven decisions to optimize digital marketing strategies and improve customer engagement.
โข Ethics and Responsibility: Understanding the ethical considerations of data collection and usage, and ensuring responsible data practices.
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