Executive Development Programme in Difference Navigation: Conflict Resolution Skills
-- ViewingNowThe Executive Development Programme in Difference Navigation: Conflict Resolution Skills certificate course is a professional development program designed to empower learners with essential skills for effective conflict resolution. This course is critical in today's diverse and dynamic workplaces, where conflicts can arise from differences in perspectives, cultures, and working styles.
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⢠Unit 1: Introduction to Difference Navigation & Conflict Resolution
⢠Unit 2: Understanding Conflict: Types, Causes, and Stages
⢠Unit 3: Effective Communication Skills for Conflict Management
⢠Unit 4: Emotional Intelligence & Conflict Resolution
⢠Unit 5: Negotiation Techniques in Conflict Resolution
⢠Unit 6: Mediation and its Role in Conflict Resolution
⢠Unit 7: Dealing with Difficult Personalities in Conflict Situations
⢠Unit 8: Building and Maintaining Positive Work Relationships
⢠Unit 9: Conflict Resolution in Diverse and Multicultural Environments
⢠Unit 10: Developing an Organizational Conflict Resolution Strategy
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