Executive Development Programme in CRT Trends: Next-Gen
-- ViewingNowExecutive Development Programme in CRT Trends: Next-Gen is a certificate course designed to empower professionals with the knowledge and skills needed to navigate the rapidly evolving world of Customer Relationship Transformation (CRT). This programme is crucial for career advancement in today's customer-centric business landscape.
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⢠CRT Trends Overview: Understanding the Current State and Future Direction of Customer Relationship Trends
⢠Next-Gen CRM: Leveraging Artificial Intelligence, Machine Learning, and Data Analytics in Customer Relationship Management
⢠Customer Experience (CX): Designing and Implementing Seamless, Omnichannel Customer Experiences
⢠Voice of the Customer (VoC): Capturing and Analyzing Customer Feedback for Continuous Improvement
⢠Personalization: Delivering Tailored Experiences Across Channels and Touchpoints
⢠Relationship Building: Developing Long-Term Customer Relationships and Building Customer Loyalty
⢠Social CRM: Engaging with Customers on Social Media and Building Online Communities
⢠Mobile CRM: Reaching Customers on Mobile Devices and Providing Seamless Mobile Experiences
⢠Privacy and Security: Balancing Personalization with Data Privacy and Security Best Practices
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