Executive Development Programme in Service Industry Root Cause Analysis Techniques
-- ViewingNowThe Executive Development Programme in Service Industry Root Cause Analysis Techniques is a certificate course designed to empower professionals with essential skills for problem-solving and continuous improvement in the service industry. This programme focuses on teaching practical and effective root cause analysis techniques that help learners identify and address the underlying issues affecting service quality and customer satisfaction.
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⢠Root Cause Analysis (RCA) Fundamentals
⢠Identifying Service Industry Challenges
⢠RCA Techniques in Service Industry
⢠Cause-and-Effect (Ishikawa) Diagrams
⢠5 Whys Technique for Root Cause Identification
⢠Pareto Analysis for Service Industry Issues
⢠Data Collection and Analysis for RCA
⢠Corrective Action Planning in Service Industry
⢠Implementing and Monitoring RCA Solutions
⢠Continuous Improvement with RCA Techniques
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