Executive Development Programme in CX Strategy Development Practices
-- ViewingNowThe Executive Development Programme in CX Strategy Development Practices certificate course is a valuable opportunity for professionals seeking to enhance their expertise in customer experience (CX) strategy. This program emphasizes the importance of CX in driving business growth and customer loyalty, and teaches practical skills for developing and implementing CX strategies in the workplace.
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Unit 1: Introduction to Customer Experience (CX) Strategy Development
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Unit 2: Understanding the Customer Journey
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Unit 3: CX Metrics and Measurement
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Unit 4: Customer Segmentation and Personalization
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Unit 5: Design Thinking for CX Strategy Development
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Unit 6: Employee Engagement and its Impact on CX
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Unit 7: Leveraging Technology for CX Strategy Development
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Unit 8: Voice of the Customer (VoC) Programs
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Unit 9: Building a CX Roadmap
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Unit 10: Continuous Improvement and Innovation in CX Strategy Development
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