Certificate in Quality Management for Public Organizations
-- ViewingNowThe Certificate in Quality Management for Public Organizations is a comprehensive course that empowers learners with essential skills to improve the efficiency and effectiveness of public sector services. This program highlights the importance of quality management in public organizations, addressing industry demand for professionals who can implement and maintain quality standards in the public sector.
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⢠Quality Management Fundamentals
⢠Quality Management Systems in Public Organizations
⢠ISO 9001:2015 Quality Management Standard
⢠Quality Policy, Objectives, and Planning
⢠Responsibility, Authority, and Competence
⢠Quality Control Tools and Techniques
⢠Continuous Improvement in Public Organizations
⢠Customer Focus and Satisfaction in Public Services
⢠Quality Management and Performance Metrics
⢠Internal Audits and Management Review for Quality Improvement
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