Professional Certificate in Feedback Mastery: Emotional Intelligence Focus
-- ViewingNowThe Professional Certificate in Feedback Mastery: Emotional Intelligence Focus is a timely and essential course designed to help learners navigate the complexities of providing and receiving feedback in the modern workplace. This certificate course highlights the importance of emotional intelligence in crafting effective feedback, fostering productive relationships, and driving successful career advancement.
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⢠Understanding Emotional Intelligence (EI): An Overview
⢠Importance of Feedback in Professional Settings
⢠Developing Emotional Awareness for Effective Feedback
⢠Active Listening and its Role in Giving and Receiving Feedback
⢠Constructive Feedback Techniques: Balancing Honesty and Tact
⢠Handling Feedback Reactions: Empathy and Resilience
⢠Using EI to Improve Feedback Communication
⢠Regular Feedback for Continuous Improvement
⢠Workplace Scenarios: Practical EI-Focused Feedback Application
⢠Assessing Feedback Mastery: Self-Evaluation and Peer Assessment
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