Professional Certificate in Service Operations: Strategic Outcomes
-- ViewingNowThe Professional Certificate in Service Operations: Strategic Outcomes is a course designed to empower learners with the essential skills to drive strategic outcomes in service operations. This program emphasizes the importance of service operations in achieving business goals and customer satisfaction.
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⢠Service Strategy Development: Understanding the primary objectives and goals of service operations and how to develop strategies to achieve them.
⢠Service Design: Creating efficient and effective service delivery models, processes, and systems.
⢠Service Transition: Managing the transition of services from development to operations, ensuring a smooth and successful implementation.
⢠Service Performance Management: Monitoring and measuring service performance, identifying areas for improvement, and taking corrective action.
⢠Service Continuity Management: Ensuring the continuity and availability of services during planned and unplanned disruptions.
⢠Service Improvement: Implementing continuous improvement initiatives to enhance service quality, efficiency, and effectiveness.
⢠Service Governance: Establishing and maintaining a governance framework for service operations, including policies, procedures, and controls.
⢠Service Risk Management: Identifying, assessing, and managing risks associated with service operations.
⢠Service Portfolio Management: Managing the service portfolio, including service retirement and sunsetting.
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