Executive Development Programme in Retail Customer Service Excellence Enhancement
-- ViewingNowThe Executive Development Programme in Retail Customer Service Excellence Enhancement is a certificate course designed to empower professionals with the skills necessary to thrive in the retail industry. This program emphasizes the importance of delivering exceptional customer service, a critical factor in driving sales and customer loyalty.
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⢠Retail Customer Service Fundamentals: Understanding the crucial role of customer service in retail, identifying customer needs and expectations, and creating positive customer experiences.
⢠Effective Communication Skills: Developing active listening, clear and concise communication, and adapting communication styles to various customer personalities and situations.
⢠Conflict Resolution and De-escalation Techniques: Handling challenging customer interactions, resolving conflicts, and maintaining professionalism and composure in high-stress situations.
⢠Personalizing Customer Experiences: Utilizing customer data, preferences, and shopping behavior to deliver personalized and memorable experiences, fostering long-term customer loyalty.
⢠Problem-solving and Decision-making Skills: Handling customer complaints, addressing product or service issues, and making informed decisions to satisfy customer needs and maintain profitability.
⢠Building Customer Relationships: Nurturing long-term relationships with customers, demonstrating empathy, and using effective relationship-building techniques to maximize customer lifetime value.
⢠Retail Sales Techniques and Upselling Strategies: Applying persuasive selling skills, recommending complementary products, and driving sales growth while maintaining a customer-focused approach.
⢠Retail Customer Service Metrics and KPIs: Measuring customer satisfaction, tracking service performance, and using data to identify areas for improvement and drive continuous improvement.
⢠Developing a Customer-Centric Retail Culture: Implementing customer-centric strategies, encouraging employee engagement, and empowering teams to deliver exceptional service consistently.
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