Professional Certificate in Retail Customer Service Excellence for Success
-- ViewingNowThe Professional Certificate in Retail Customer Service Excellence for Success is a comprehensive course designed to empower learners with essential skills for career advancement in the retail industry. This program highlights the importance of delivering exceptional customer service, a critical factor in achieving business growth and profitability.
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⢠Unit 1: Introduction to Retail Customer Service
⢠Unit 2: Understanding Customer Needs and Expectations
⢠Unit 3: Effective Communication Skills for Retail Customer Service
⢠Unit 4: Handling Customer Complaints and Difficult Situations
⢠Unit 5: Building Customer Loyalty and Trust
⢠Unit 6: Retail Sales Techniques for Customer Service Excellence
⢠Unit 7: The Role of Technology in Retail Customer Service
⢠Unit 8: Measuring and Improving Customer Service Performance
⢠Unit 9: Legal and Ethical Considerations in Retail Customer Service
⢠Unit 10: Developing a Customer-Centric Culture in Retail
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