Advanced Certificate in Digital Customer Service for Automotive Retail
-- ViewingNowThe Advanced Certificate in Digital Customer Service for Automotive Retail is a comprehensive course designed to empower automotive retail professionals with the essential skills needed to thrive in the digital age. This certificate course highlights the importance of delivering exceptional customer experiences in the automotive industry, with a strong focus on digital channels.
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GBP £ 215
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⢠Digital Customer Service Foundations: Understanding the digital landscape, online customer behavior, and the importance of delivering exceptional digital customer service in automotive retail.
⢠Customer Service Platforms: Overview of various customer service platforms, tools, and software used in the automotive retail industry.
⢠Social Media Customer Care: Leveraging social media platforms for customer service, including best practices and techniques for engaging and supporting customers on social channels.
⢠Email and Chat Support: Effective communication strategies and tools for email and chat-based customer support in the automotive retail sector.
⢠Video and Remote Assistance: Utilizing video chat and remote assistance technologies to enhance customer service experiences in automotive retail.
⢠Artificial Intelligence and Automation: Exploring the role of AI, chatbots, and automation in delivering efficient and personalized digital customer service.
⢠Data Analytics and Customer Insights: Using data analytics tools to gather customer insights, measure performance, and optimize digital customer service strategies.
⢠privacy, Security, and Compliance: Ensuring the protection of customer data, maintaining compliance with relevant regulations, and promoting ethical practices in digital customer service.
⢠Digital Customer Service Strategy: Developing and implementing a comprehensive digital customer service strategy tailored to the automotive retail industry.
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