Global Certificate in Building Trust through Empathetic Listening

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The Global Certificate in Building Trust through Empathetic Listening is a crucial course designed to enhance communication skills in the modern work environment. This certification focuses on the importance of empathetic listening as a tool to build trust, foster positive relationships, and promote effective collaboration in diverse professional settings.

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AboutThisCourse

With the increasing demand for emotional intelligence in various industries, this course equips learners with essential skills for career advancement. It helps professionals to understand the perspectives of others, resolve conflicts, and make informed decisions. By developing the ability to listen with empathy, learners can improve their leadership, teamwork, and customer service skills, thereby gaining a competitive edge in their respective fields. Investing in this course demonstrates a commitment to personal and professional growth, as well as a dedication to creating positive and productive work environments. By completing this certificate program, learners will be better prepared to navigate the complexities of the modern workplace and excel in their careers.

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CourseDetails

• Understanding Empathetic Listening: Defining Empathy and Active Listening Skills
• The Importance of Building Trust in Communication: Trust, Respect, and Understanding
• The Role of Empathetic Listening in Building Trust: Overcoming Barriers and Bias
• Techniques for Effective Empathetic Listening: Paraphrasing, Reflecting, and Summarizing
• Emotional Intelligence and Empathetic Listening: Recognizing and Responding to Emotions
• Cross-Cultural Communication and Empathetic Listening: Navigating Differences and Similarities
• Ethical Considerations in Empathetic Listening: Confidentiality, Authenticity, and Non-Judgment
• Conflict Resolution and Empathetic Listening: De-escalating Tension and Finding Common Ground
• Practicing and Improving Empathetic Listening: Feedback, Reflection, and Continuous Learning
• Application of Empathetic Listening in Professional Settings: Building Stronger Relationships and Teams

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotRegulatedAuthorized
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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
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GLOBAL CERTIFICATE IN BUILDING TRUST THROUGH EMPATHETIC LISTENING
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UK School of Management (UKSM)
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05 May 2025
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