Executive Development Programme in Customer Engagement Psychology for Speakers

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The Executive Development Programme in Customer Engagement Psychology for Speakers is a certificate course designed to empower professionals with the knowledge of understanding customer behavior and engagement strategies. This program highlights the importance of psychology in customer interactions, enabling learners to create compelling speeches and presentations that connect with their audience on a deeper level.

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AboutThisCourse

In an era where customer experience is a key differentiator, this course is in high demand across various industries. It equips learners with essential skills such as effective communication, emotional intelligence, and persuasive speaking, which are crucial for career advancement in today's competitive business landscape. By the end of this course, learners will have gained a comprehensive understanding of customer engagement psychology and how to apply it in their speeches and presentations. They will be able to craft compelling narratives, engage their audience, and influence customer behavior, thereby driving business growth and success.

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CourseDetails

• Understanding Customer Engagement Psychology
• The Power of Emotional Connection in Customer Engagement
• The Role of Speakers in Driving Customer Engagement
• The Impact of Body Language and Tone on Customer Perception
• Strategies for Effective Listening in Customer Engagement
• The Art of Persuasion in Customer Engagement
• Using Storytelling to Enhance Customer Engagement
• Overcoming Objections and Building Trust with Customers
• Measuring and Analyzing Customer Engagement Metrics

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotRegulatedAuthorized
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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £99
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER ENGAGEMENT PSYCHOLOGY FOR SPEAKERS
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UK School of Management (UKSM)
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05 May 2025
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