Executive Development Programme in Customer Engagement EQ

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The Executive Development Programme in Customer Engagement EQ is a certificate course designed to empower professionals with the skills necessary to excel in customer engagement. In today's customer-centric world, this course is of paramount importance as it teaches learners how to understand and connect with customers on an emotional level.

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AboutThisCourse

With the increasing demand for emotional intelligence in the workplace, this course is highly relevant to various industries. It equips learners with essential skills such as empathy, active listening, and effective communication, which are critical for career advancement. The programme combines theoretical knowledge with practical application, enabling learners to immediately apply their newly acquired skills in the workplace. By the end of the course, learners will have a deep understanding of customer needs, behaviors, and preferences, making them invaluable assets to their organizations. Invest in this course to differentiate yourself from peers, enhance your customer engagement skills, and accelerate your career growth in today's competitive business landscape.

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CourseDetails

• Understanding Customer Engagement EQ: Definition, Importance, and Benefits
• Developing Emotional Intelligence (EQ) for Customer-Facing Roles
• Effective Communication Skills for Building Customer Rapport
• Empathy and Active Listening in Customer Engagements
• Managing Customer Emotions and Conflict Resolution Techniques
• Personalizing Customer Experiences with EQ-Driven Insights
• Measuring and Analyzing Customer Engagement Metrics
• Leveraging Technology for Enhanced Customer Engagement
• Building and Leading High-Performing Customer Engagement Teams

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £99
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER ENGAGEMENT EQ
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UK School of Management (UKSM)
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05 May 2025
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