Global Certificate in Automotive Retail Customer Service Performance

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The Global Certificate in Automotive Retail Customer Service Performance course is a professional development program designed to enhance the skills of customer service professionals in the automotive industry. This course emphasizes the importance of delivering exceptional customer service, which is a critical factor in achieving business growth and success.

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AboutThisCourse

In today's highly competitive market, there is a high demand for customer service professionals who can provide exceptional service experiences to customers. This course equips learners with essential skills, knowledge, and tools required to deliver outstanding customer service, build customer loyalty, and drive sales growth. By completing this course, learners will gain a deep understanding of customer service principles, communication skills, problem-solving techniques, and sales strategies specific to the automotive retail industry. This course is an excellent opportunity for customer service professionals to advance their careers, increase their earning potential, and contribute to the growth and success of their organizations.

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CourseDetails

• Automotive Retail Customer Service Fundamentals &br; • Understanding Customer Needs and Expectations &br; • Effective Communication in Automotive Retail Customer Service &br; • Handling Customer Complaints and Resolving Conflicts &br; • Building Customer Loyalty and Advocacy in Automotive Retail &br; • Utilizing Customer Feedback to Improve Automotive Retail Performance &br; • Cross-Functional Collaboration for Improved Customer Experience &br; • Automotive Retail Sales and After-Sales Service Processes &br; • Measuring and Analyzing Automotive Retail Customer Service Performance &br; • Legal and Ethical Considerations in Automotive Retail Customer Service

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £99
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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GLOBAL CERTIFICATE IN AUTOMOTIVE RETAIL CUSTOMER SERVICE PERFORMANCE
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UK School of Management (UKSM)
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05 May 2025
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