Professional Certificate in Customer Service Skills: Building Trust
-- ViewingNowThe Professional Certificate in Customer Service Skills: Building Trust is a vital course designed to enhance your ability to deliver exceptional customer service. This program addresses the growing industry demand for professionals who can build trust and long-lasting relationships with customers.
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Kursdetails
โข Understanding Customer Service: Building Trust
โข Active Listening and Effective Communication
โข Handling Customer Complaints with Empathy and Professionalism
โข Building Rapport and Establishing Connections
โข Maintaining a Positive Attitude and Professional Demeanor
โข Problem-Solving and Decision-Making Skills for Customer Service
โข Adapting to Customer Needs and Preferences
โข Following Up and Confirming Customer Satisfaction
โข Ethics and Legal Compliance in Customer Service
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