Professional Certificate in Customer Service Skills: Building Trust
-- ViewingNowThe Professional Certificate in Customer Service Skills: Building Trust is a vital course designed to enhance your ability to deliver exceptional customer service. This program addresses the growing industry demand for professionals who can build trust and long-lasting relationships with customers.
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⢠Understanding Customer Service: Building Trust
⢠Active Listening and Effective Communication
⢠Handling Customer Complaints with Empathy and Professionalism
⢠Building Rapport and Establishing Connections
⢠Maintaining a Positive Attitude and Professional Demeanor
⢠Problem-Solving and Decision-Making Skills for Customer Service
⢠Adapting to Customer Needs and Preferences
⢠Following Up and Confirming Customer Satisfaction
⢠Ethics and Legal Compliance in Customer Service
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