Executive Development Programme in Public Sector Service Quality Assurance
-- viewing nowThe Executive Development Programme in Public Sector Service Quality Assurance is a certificate course designed to enhance the skills of professionals in the public sector. This programme emphasizes the importance of service quality assurance in the public sector, addressing the growing industry demand for experts who can drive service excellence and improve citizen satisfaction.
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Course Details
• Unit 1: Introduction to Public Sector Service Quality Assurance
• Unit 2: Quality Management Fundamentals
• Unit 3: Customer Experience & Expectations in Public Sector Services
• Unit 4: Service Blueprinting & Process Improvement
• Unit 5: Quality Assurance Metrics & Measurement Tools
• Unit 6: Quality Standards & Compliance in Public Sector Services
• Unit 7: Continuous Improvement Strategies for Public Sector Service Quality
• Unit 8: Stakeholder Engagement in Quality Assurance
• Unit 9: Risk Management & Quality Assurance
• Unit 10: Change Management & Quality Assurance Culture
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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