Executive Development Programme in Public Sector Service Quality Assurance
-- ViewingNowThe Executive Development Programme in Public Sector Service Quality Assurance is a certificate course designed to enhance the skills of professionals in the public sector. This programme emphasizes the importance of service quality assurance in the public sector, addressing the growing industry demand for experts who can drive service excellence and improve citizen satisfaction.
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โข Unit 1: Introduction to Public Sector Service Quality Assurance
โข Unit 2: Quality Management Fundamentals
โข Unit 3: Customer Experience & Expectations in Public Sector Services
โข Unit 4: Service Blueprinting & Process Improvement
โข Unit 5: Quality Assurance Metrics & Measurement Tools
โข Unit 6: Quality Standards & Compliance in Public Sector Services
โข Unit 7: Continuous Improvement Strategies for Public Sector Service Quality
โข Unit 8: Stakeholder Engagement in Quality Assurance
โข Unit 9: Risk Management & Quality Assurance
โข Unit 10: Change Management & Quality Assurance Culture
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