Executive Development Programme in Active Listening and Questioning
-- ViewingNowThe Executive Development Programme in Active Listening and Questioning is a certificate course designed to enhance communication skills critical for career advancement. With the increasing industry demand for effective communicators, this programme equips learners with the ability to listen actively and ask insightful questions, leading to improved collaboration, reduced misunderstandings, and increased productivity.
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โข Introduction to Active Listening: Understanding the importance and benefits of active listening in the workplace.
โข Barriers to Active Listening: Identifying common obstacles and how to overcome them.
โข Key Elements of Active Listening: Exploring the essential components, such as body language, patience, and empathy.
โข Effective Questioning Techniques: Learning how to ask open-ended and clarifying questions to enhance understanding.
โข Listening for Understanding: Developing the ability to interpret messages and respond appropriately.
โข Dealing with Distractions: Practicing focus and concentration to minimize interruptions.
โข Non-Verbal Communication: Recognizing and interpreting non-verbal cues and their impact on communication.
โข Building Rapport through Active Listening: Fostering trust and strengthening relationships with colleagues.
โข Conflict Resolution through Active Listening: Utilizing active listening skills to manage and resolve conflicts.
โข Assessing and Improving Active Listening Skills: Evaluating and refining personal listening abilities through feedback and practice.
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