Global Certificate in Data-driven Customer Service Excellence: Customer Retention
-- ViewingNowThe Global Certificate in Data-driven Customer Service Excellence: Customer Retention course is a comprehensive program that emphasizes the importance of data-driven strategies in modern customer service. This course is designed to meet the growing industry demand for professionals who can leverage data analytics to improve customer retention and enhance service quality.
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โข Data-driven Customer Service: An Overview
โข Understanding Customer Retention and Its Importance
โข The Role of Data in Customer Retention
โข Collecting and Analyzing Customer Data
โข Customer Segmentation and Personalization
โข Customer Retention Metrics and KPIs
โข Data-driven Customer Service Strategies
โข Building and Managing Customer Relationships
โข Customer Feedback and Continuous Improvement
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