Global Certificate in Data-driven Customer Service Excellence: Customer Retention

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The Global Certificate in Data-driven Customer Service Excellence: Customer Retention course is a comprehensive program that emphasizes the importance of data-driven strategies in modern customer service. This course is designed to meet the growing industry demand for professionals who can leverage data analytics to improve customer retention and enhance service quality.

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AboutThisCourse

By enrolling in this course, learners will develop essential skills in data analysis, customer relationship management, and service excellence. They will gain a deep understanding of how to use data to identify customer needs, preferences, and pain points, and how to use this information to drive customer retention and loyalty. The course also covers best practices in customer service, including communication skills, problem-solving, and conflict resolution. With a focus on practical applications and real-world examples, this course is an excellent opportunity for professionals looking to advance their careers in customer service, marketing, or data analytics. By earning this globally recognized certificate, learners will demonstrate their expertise in data-driven customer service and their commitment to excellence in this field.

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CourseDetails

• Data-driven Customer Service: An Overview
• Understanding Customer Retention and Its Importance
• The Role of Data in Customer Retention
• Collecting and Analyzing Customer Data
• Customer Segmentation and Personalization
• Customer Retention Metrics and KPIs
• Data-driven Customer Service Strategies
• Building and Managing Customer Relationships
• Customer Feedback and Continuous Improvement

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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GLOBAL CERTIFICATE IN DATA-DRIVEN CUSTOMER SERVICE EXCELLENCE: CUSTOMER RETENTION
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UK School of Management (UKSM)
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05 May 2025
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