Executive Development Programme in Service Excellence Innovations
-- ViewingNowThe Executive Development Programme in Service Excellence Innovations is a certificate course designed to empower professionals with the skills necessary to drive service excellence and innovation in their organizations. In an era where customer experience is a key differentiator, this programme is of paramount importance.
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โข Service Excellence Fundamentals
โข Innovative Service Delivery Models
โข Design Thinking for Service Excellence
โข Leveraging Technology for Service Innovations
โข Customer Experience Management (CEM)
โข Continuous Improvement and Iterative Innovations
โข Metrics and Analytics for Service Excellence
โข Change Management and Leadership for Service Innovations
โข Building a Culture of Service Excellence
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