Executive Development Programme in Service Excellence Innovations

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The Executive Development Programme in Service Excellence Innovations is a certificate course designed to empower professionals with the skills necessary to drive service excellence and innovation in their organizations. In an era where customer experience is a key differentiator, this programme is of paramount importance.

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AboutThisCourse

It equips learners with the latest industry insights, tools, and methodologies to create customer-centric strategies and cultures. This course is in high demand across industries as businesses strive to stay competitive in the experience economy. By undertaking this programme, learners will develop essential skills in service design thinking, innovation management, and change leadership. These skills are not only critical for career advancement but also for driving organizational success in today's experience-driven world. Upon completion, learners will be able to design and implement service excellence innovations, lead cross-functional teams, and drive customer-centric change. This makes them highly valuable assets in any industry, opening up numerous opportunities for career progression and impactful contributions to their organizations.

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CourseDetails

• Service Excellence Fundamentals
• Innovative Service Delivery Models
• Design Thinking for Service Excellence
• Leveraging Technology for Service Innovations
• Customer Experience Management (CEM)
• Continuous Improvement and Iterative Innovations
• Metrics and Analytics for Service Excellence
• Change Management and Leadership for Service Innovations
• Building a Culture of Service Excellence

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
  • CourseMaterials
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE EXCELLENCE INNOVATIONS
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UK School of Management (UKSM)
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05 May 2025
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