Global Certificate in Advanced Conflict Resolution Skills with EQ
-- ViewingNowThe Global Certificate in Advanced Conflict Resolution Skills with EQ is a comprehensive course that empowers learners with the essential skills needed to excel in today's diverse and dynamic workplaces. This course highlights the importance of emotional intelligence (EQ) in resolving conflicts effectively and fostering positive relationships.
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โข Unit 1: Introduction to Conflict Resolution
โข Unit 2: Emotional Intelligence (EQ) and Conflict
โข Unit 3: Understanding Conflict: Types and Causes
โข Unit 4: Effective Communication in Conflict Resolution
โข Unit 5: Negotiation and Mediation Skills
โข Unit 6: Conflict Resolution Strategies and Techniques
โข Unit 7: Building and Maintaining Positive Relationships
โข Unit 8: Cross-Cultural Conflict Resolution
โข Unit 9: Conflict Resolution in the Workplace
โข Unit 10: Advanced Conflict Resolution Case Studies
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