Global Certificate in IT Issue Management
-- ViewingNowThe Global Certificate in IT Issue Management is a comprehensive course designed to equip learners with essential skills for managing and resolving IT issues effectively. This course is crucial in today's digital age, where IT issues can significantly impact business operations and profitability.
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⢠IT Incident Management: An overview of the processes and practices for identifying, responding to, and recovering from IT incidents, including incident classification, prioritization, and escalation.
⢠IT Problem Management: Understanding the differences between incidents and problems, and learning how to identify, analyze, and solve problems to prevent future incidents and reduce IT infrastructure vulnerabilities.
⢠Change Management in IT: Best practices for managing changes to the IT infrastructure, including assessment, authorization, implementation, and review, to minimize disruptions and ensure continuity of service.
⢠IT Service Continuity Management: Planning and implementing measures to ensure the continuity of IT services, including disaster recovery and business continuity planning, to minimize the impact of disruptions and ensure the availability of critical systems and data.
⢠IT Asset Management: Identifying, tracking, and managing IT assets, including hardware, software, and licenses, to optimize utilization, reduce costs, and ensure compliance with legal and regulatory requirements.
⢠IT Configuration Management: Establishing and maintaining accurate and up-to-date records of IT configurations, including relationships, dependencies, and versions, to support change management, problem management, and service continuity.
⢠IT Capacity Management: Planning and monitoring IT capacity to ensure that it meets current and future business needs, including performance, scalability, and cost optimization.
⢠IT Security Management: Implementing and maintaining security policies, procedures, and technologies to protect IT infrastructure, data, and users from unauthorized access, use, disclosure, disruption, modification, or destruction.
⢠IT Vendor Management: Managing relationships with IT vendors and suppliers, including contract negotiation, performance monitoring, and risk management, to ensure the delivery of high-quality, cost-effective, and secure IT services.
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