Global Certificate in IT Issue Management

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The Global Certificate in IT Issue Management is a comprehensive course designed to equip learners with essential skills for managing and resolving IT issues effectively. This course is crucial in today's digital age, where IT issues can significantly impact business operations and profitability.

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AboutThisCourse

The course covers various topics, including IT issue identification, prioritization, escalation, and resolution. Learners will gain hands-on experience in using industry-standard tools and techniques for IT issue management, enabling them to add value to their organizations and advance their careers. With the increasing demand for IT professionals who can manage and resolve complex IT issues, this course is an excellent investment for those looking to enhance their skills and stay competitive in the job market. By completing this course, learners will demonstrate their expertise in IT issue management, making them attractive candidates for potential employers and promotions within their current organizations. In summary, the Global Certificate in IT Issue Management is a valuable course that provides learners with the essential skills needed to succeed in the rapidly evolving IT industry. By completing this course, learners will be better equipped to manage and resolve IT issues, leading to career advancement and increased job satisfaction.

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CourseDetails

• IT Incident Management: An overview of the processes and practices for identifying, responding to, and recovering from IT incidents, including incident classification, prioritization, and escalation.
• IT Problem Management: Understanding the differences between incidents and problems, and learning how to identify, analyze, and solve problems to prevent future incidents and reduce IT infrastructure vulnerabilities.
• Change Management in IT: Best practices for managing changes to the IT infrastructure, including assessment, authorization, implementation, and review, to minimize disruptions and ensure continuity of service.
• IT Service Continuity Management: Planning and implementing measures to ensure the continuity of IT services, including disaster recovery and business continuity planning, to minimize the impact of disruptions and ensure the availability of critical systems and data.
• IT Asset Management: Identifying, tracking, and managing IT assets, including hardware, software, and licenses, to optimize utilization, reduce costs, and ensure compliance with legal and regulatory requirements.
• IT Configuration Management: Establishing and maintaining accurate and up-to-date records of IT configurations, including relationships, dependencies, and versions, to support change management, problem management, and service continuity.
• IT Capacity Management: Planning and monitoring IT capacity to ensure that it meets current and future business needs, including performance, scalability, and cost optimization.
• IT Security Management: Implementing and maintaining security policies, procedures, and technologies to protect IT infrastructure, data, and users from unauthorized access, use, disclosure, disruption, modification, or destruction.
• IT Vendor Management: Managing relationships with IT vendors and suppliers, including contract negotiation, performance monitoring, and risk management, to ensure the delivery of high-quality, cost-effective, and secure IT services.

CareerPath

The Global Certificate in IT Issue Management is a valuable credential for professionals looking to advance in the UK's thriving tech industry. This 3D pie chart highlights the distribution of popular IT roles, showcasing the diversity and demand within this dynamic field. IT Project Managers take up a significant portion of the market, with 25% of the jobs available. Their expertise in coordinating, planning, and executing projects ensures successful IT implementations and smooth operations. IT Support Specialists follow closely, accounting for 20% of available roles. They're responsible for maintaining hardware and software systems, troubleshooting issues, and providing technical assistance to users. IT Analysts and IT Consultants each represent 15% and 20% of the job market respectively. Their analytical and strategic skills help businesses optimize their IT infrastructure and leverage technology to improve overall performance. Finally, IT Security Specialists make up the remaining 20% of the market. Given the increasing importance of cybersecurity, these professionals are in high demand to protect sensitive data and prevent potential threats. These statistics reveal that the Global Certificate in IT Issue Management equips professionals with the right skills to pursue diverse and rewarding career opportunities in the UK's expanding tech sector.

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
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StandardMode GBP £99
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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GLOBAL CERTIFICATE IN IT ISSUE MANAGEMENT
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UK School of Management (UKSM)
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05 May 2025
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