Certificate in Customer Service Excellence in Dealerships
-- ViewingNowThe Certificate in Customer Service Excellence in Dealerships is a comprehensive course designed to enhance the skills of customer service professionals in the automotive industry. This program emphasizes the importance of delivering exceptional customer experiences, a critical factor in dealership success.
7,499+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
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• Customer Service Fundamentals: Understanding the importance of exceptional customer service, communication skills, and dealing with customer complaints in a dealership setting.<br>
⢠• Dealership Operations: An overview of dealership operations, including vehicle sales, financing, and parts & service departments, to provide a comprehensive understanding of the customer's journey.<br>
⢠• Building Customer Relationships: Strategies for building and maintaining long-lasting relationships with customers, including personalized communication, follow-up, and customer loyalty programs.<br>
⢠• Telephone and Digital Communication: Best practices for effective telephone and digital communication, including email, text, and social media, to enhance the customer experience.<br>
⢠• Conflict Resolution: Techniques for resolving conflicts and handling difficult customer situations, emphasizing de-escalation strategies, active listening, and problem-solving.<br>
⢠• Sales and Upselling Techniques: Effective sales techniques for vehicle and service sales, focusing on consultative selling, understanding customer needs, and offering appropriate upgrades and add-ons.<br>
⢠• Legal and Ethical Considerations: An overview of legal and ethical considerations in dealership customer service, including data privacy, fair pricing, and compliance with industry regulations.<br>
⢠• Continuous Improvement: Techniques for continuous improvement in customer service, including feedback collection, performance metrics, and regular training and development.<br>
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