Global Certificate in Service Design Experience Mapping

Name: Global Certificate in Service Design Experience Mapping
Price: 149 GBP
Availability: InStock

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The Global Certificate in Service Design Experience Mapping course is a comprehensive program that equips learners with the essential skills to design and improve services through experience mapping. This course is critical for professionals looking to stay competitive in today's service-driven economy, where customer experience is a key differentiator.

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AboutThisCourse

With the increasing demand for service design professionals, this course offers a unique opportunity to gain practical skills and knowledge that are in high demand across various industries. Learners will develop a deep understanding of customer needs, behaviors, and emotions, enabling them to design services that truly meet and exceed customer expectations. By the end of this course, learners will have mastered the techniques and tools required to create compelling experience maps, customer journey maps, and service blueprints. These skills are essential for career advancement in service design, user experience (UX) design, product management, and marketing. Invest in your professional growth and join this course to unlock the power of service design experience mapping!

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CourseDetails

• Service Design Thinking: Understanding the foundational principles and mindset of service design, including the role of experience mapping in the service design process. • Research Methods: Learning various research techniques for gathering user insights, including interviews, observations, surveys, and data analysis. • Customer Journey Mapping: Identifying and analyzing the key touchpoints, channels, and interactions that make up the customer experience. • Experience Mapping Techniques: Mastering the creation and interpretation of experience maps, including the use of personas, empathy maps, and service blueprints. • Data Visualization: Presenting complex data and insights in an engaging and accessible way using visualization tools and techniques. • Co-creation and Collaboration: Involving stakeholders and customers in the service design process to ensure alignment and buy-in. • Prototyping and Testing: Creating and testing prototypes of new services and experiences to validate assumptions and identify areas for improvement. • Service Improvement Strategies: Developing and implementing strategies for improving existing services and experiences, including the use of metrics and KPIs. • Change Management: Managing the organizational and cultural changes required to embed service design in the organization. • Case Studies and Best Practices: Exploring real-world examples of successful service design and experience mapping initiatives.

CareerPath

This section presents a 3D pie chart featuring the UK job market trends for Service Design Experience Mapping roles. With a transparent background and a responsive design, the chart showcases the percentage of roles available for Service Designers, UX Designers, CX Designers, Researchers, and Strategists. This visual representation allows professionals to identify the most in-demand skills and align their career paths accordingly.

EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £149

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £99

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TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN SERVICE DESIGN EXPERIENCE MAPPING

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UK School of Management (UKSM)

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05 May 2025

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