Certificate in Customer Support Emotional Intelligence Development

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The Certificate in Customer Support Emotional Intelligence Development is a comprehensive course designed to enhance the emotional intelligence skills of customer support professionals. This certification program emphasizes the importance of empathy, communication, and problem-solving in customer support roles, leading to improved customer satisfaction and loyalty.

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AboutThisCourse

With the growing demand for customer support professionals who can effectively manage customer emotions and expectations, this course is essential for career advancement. Learners will acquire critical skills in managing difficult conversations, active listening, and providing exceptional customer service experiences. By the end of the course, learners will be equipped with the emotional intelligence skills necessary to excel in customer support roles and drive business success.

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CourseDetails


• Understanding Emotional Intelligence
• Importance of Emotional Intelligence in Customer Support
• Developing Self-Awareness in Customer Support
• Improving Self-Regulation in Customer Support
• Motivating Your Customer Support Team through Emotional Intelligence
• Building Strong Customer Relationships with Emotional Intelligence
• Effective Communication in Customer Support using Emotional Intelligence
• Conflict Resolution in Customer Support with Emotional Intelligence
• Empathy and Compassion in Customer Support
• Measuring and Improving Emotional Intelligence in Customer Support

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £149
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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CERTIFICATE IN CUSTOMER SUPPORT EMOTIONAL INTELLIGENCE DEVELOPMENT
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UK School of Management (UKSM)
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05 May 2025
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