Masterclass Certificate in Enhancing Customer Service through Active Listening
-- ViewingNowThe Masterclass Certificate in Enhancing Customer Service through Active Listening is a comprehensive course designed to empower professionals with the essential skill of active listening to transform their customer service skills. This industry-demand course highlights the importance of attentive communication, enabling learners to build stronger relationships with customers, enhance customer satisfaction, and increase loyalty.
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โข Unit 1: Introduction to Active Listening in Customer Service
โข Unit 2: The Importance of Effective Communication in Customer Service
โข Unit 3: Understanding the Barriers to Active Listening
โข Unit 4: The Power of Non-Verbal Communication in Customer Service
โข Unit 5: Developing Active Listening Skills for Customer Service Professionals
โข Unit 6: Strategies for Overcoming Distractions and Staying Focused
โข Unit 7: Using Empathy and Reflective Listening to Build Customer Rapport
โข Unit 8: Handling Customer Complaints through Active Listening Techniques
โข Unit 9: Implementing Active Listening in Customer Service: Best Practices
โข Unit 10: Assessing and Improving Your Active Listening Skills in Customer Service
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