Executive Development Programme in Customer Service EQ
-- viewing nowThe Executive Development Programme in Customer Service EQ certificate course is a comprehensive program designed to empower professionals with essential skills for career advancement in customer service. This course emphasizes the importance of Emotional Intelligence (EQ) in delivering exceptional customer experiences, a critical factor in today's service-oriented industries.
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Course Details
• Understanding Customer Experience (CX) & Emotional Intelligence (EQ)
• Importance of EQ in Customer Service
• Developing Active Listening Skills
• Building Rapport and Trust with Customers
• Managing Customer Expectations and Emotions
• Handling Difficult Customer Situations with EQ
• Empathy and Compassion in Customer Service
• Personalizing Customer Interactions with EQ
• Measuring and Improving Customer Service EQ
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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