Executive Development Programme in Customer Service EQ
-- ViewingNowThe Executive Development Programme in Customer Service EQ certificate course is a comprehensive program designed to empower professionals with essential skills for career advancement in customer service. This course emphasizes the importance of Emotional Intelligence (EQ) in delivering exceptional customer experiences, a critical factor in today's service-oriented industries.
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โข Understanding Customer Experience (CX) & Emotional Intelligence (EQ)
โข Importance of EQ in Customer Service
โข Developing Active Listening Skills
โข Building Rapport and Trust with Customers
โข Managing Customer Expectations and Emotions
โข Handling Difficult Customer Situations with EQ
โข Empathy and Compassion in Customer Service
โข Personalizing Customer Interactions with EQ
โข Measuring and Improving Customer Service EQ
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