Global Certificate in Strategic Customer Service Coaching
-- viendo ahoraGlobal Certificate in Strategic Customer Service Coaching: a professional certificate course that empowers learners with essential skills for career advancement in customer service management. This course highlights the importance of strategic coaching in developing high-performing customer service teams, leading to improved customer satisfaction and loyalty.
7.309+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
Acerca de este curso
HundredPercentOnline
LearnFromAnywhere
ShareableCertificate
AddToLinkedIn
TwoMonthsToComplete
AtTwoThreeHoursAWeek
StartAnytime
Sin período de espera
Detalles del Curso
• Strategic Customer Service Foundations: Understanding the importance of customer service in business strategy and the role of coaching in enhancing service delivery. • Customer Service Excellence: Techniques and best practices for delivering exceptional customer service, including effective communication, problem-solving, and empathy. • Coaching for Customer Service Improvement: Techniques and strategies for coaching customer service teams to improve service delivery, including performance evaluation, feedback, and action planning. • Developing a Customer-Centric Culture: Building a culture that prioritizes customer needs and satisfaction, including strategies for creating customer-focused policies and procedures. • Customer Service Metrics and Measurement: Understanding key performance indicators (KPIs) for customer service, including customer satisfaction (CSAT), net promoter score (NPS), and customer effort score (CES). • Customer Service Technology: Exploring the role of technology in customer service, including chatbots, social media, and customer relationship management (CRM) systems. • Managing Customer Service Teams: Strategies for managing and leading customer service teams, including team building, motivation, and communication. • Handling Customer Complaints and Difficult Situations: Techniques for managing customer complaints and difficult situations, including conflict resolution, de-escalation, and problem-solving. • Creating a Positive Customer Experience: Strategies for creating a positive customer experience, including personalization, proactive communication, and follow-up. • Continuous Improvement in Customer Service: Techniques for continuously improving customer service, including data analysis, feedback loops, and ongoing training and development.
Trayectoria Profesional
Requisitos de Entrada
- Comprensión básica de la materia
- Competencia en idioma inglés
- Acceso a computadora e internet
- Habilidades básicas de computadora
- Dedicación para completar el curso
No se requieren calificaciones formales previas. El curso está diseñado para la accesibilidad.
Estado del Curso
Este curso proporciona conocimientos y habilidades prácticas para el desarrollo profesional. Es:
- No acreditado por un organismo reconocido
- No regulado por una institución autorizada
- Complementario a las calificaciones formales
Recibirás un certificado de finalización al completar exitosamente el curso.
Por qué la gente nos elige para su carrera
Cargando reseñas...
Preguntas Frecuentes
Tarifa del curso
- 3-4 horas por semana
- Entrega temprana del certificado
- Inscripción abierta - comienza cuando quieras
- 2-3 horas por semana
- Entrega regular del certificado
- Inscripción abierta - comienza cuando quieras
- Acceso completo al curso
- Certificado digital
- Materiales del curso
Obtener información del curso
Obtener un certificado de carrera
