Global Certificate in Strategic Customer Service Coaching

Name: Global Certificate in Strategic Customer Service Coaching
Price: 149 GBP
Availability: InStock

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Global Certificate in Strategic Customer Service Coaching: a professional certificate course that empowers learners with essential skills for career advancement in customer service management. This course highlights the importance of strategic coaching in developing high-performing customer service teams, leading to improved customer satisfaction and loyalty.

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AboutThisCourse

In an era where customer experience significantly impacts business growth, this program addresses the rising industry demand for skilled customer service coaches. Learners will gain comprehensive knowledge and practical tools to elevate their coaching abilities, enabling them to effectively train, mentor, and lead customer service teams. By enrolling in this course, learners will: Understand the significance of strategic customer service coaching Acquire essential coaching skills and techniques Learn to develop and implement effective coaching programs Drive customer service team performance and success By successfully completing this course, learners will be equipped with the skills and confidence to make a positive impact on their organization's customer service culture, leading to long-term career growth and success.

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CourseDetails

• Strategic Customer Service Foundations: Understanding the importance of customer service in business strategy and the role of coaching in enhancing service delivery.
• Customer Service Excellence: Techniques and best practices for delivering exceptional customer service, including effective communication, problem-solving, and empathy.
• Coaching for Customer Service Improvement: Techniques and strategies for coaching customer service teams to improve service delivery, including performance evaluation, feedback, and action planning.
• Developing a Customer-Centric Culture: Building a culture that prioritizes customer needs and satisfaction, including strategies for creating customer-focused policies and procedures.
• Customer Service Metrics and Measurement: Understanding key performance indicators (KPIs) for customer service, including customer satisfaction (CSAT), net promoter score (NPS), and customer effort score (CES).
• Customer Service Technology: Exploring the role of technology in customer service, including chatbots, social media, and customer relationship management (CRM) systems.
• Managing Customer Service Teams: Strategies for managing and leading customer service teams, including team building, motivation, and communication.
• Handling Customer Complaints and Difficult Situations: Techniques for managing customer complaints and difficult situations, including conflict resolution, de-escalation, and problem-solving.
• Creating a Positive Customer Experience: Strategies for creating a positive customer experience, including personalization, proactive communication, and follow-up.
• Continuous Improvement in Customer Service: Techniques for continuously improving customer service, including data analysis, feedback loops, and ongoing training and development.

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
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BasicComputerSkills
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FastTrack GBP £149

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £99

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FlexibleLearningPace

TwoThreeHoursPerWeek
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GLOBAL CERTIFICATE IN STRATEGIC CUSTOMER SERVICE COACHING

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UK School of Management (UKSM)

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05 May 2025

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